Questions businesses ask us

A customer-support assistant for your website. It answers visitors from the business knowledge you provide and hands conversations to your team when a person is needed. Your team works those conversations from a shared inbox.

It uses an AI language model together with the knowledge documents you add. Answers drawn from your knowledge keep track of their source. When your knowledge does not cover a question, the assistant says it cannot help with that or hands the conversation to your team.

Yes. AI answers can be wrong or incomplete, which is why handoff is built in and why your team can review every conversation. Keeping your knowledge accurate is the most effective way to improve answers.

The conversation moves to your team's handoff queue. A team member can assign it to themselves, reply, and resolve it. The visitor is told that a person will follow up.

A website where you can add a custom script tag, the information you want the assistant to share (hours, services, policies, FAQs), and an approved early-access request.

It works with most websites and builders that let you add a custom script tag to your pages. Some hosted builders restrict custom code on lower-tier plans - check yours, or ask us during onboarding.

Every new business is reviewed by our team before AI replies are enabled. Until then your workspace can be fully set up, but the chatbot does not answer visitors and no AI spending occurs.

Yes. Each business is a separate workspace. Conversations, knowledge, usage and settings are scoped to that business, and every request is checked against the signed-in person's membership and role.

Answers are currently generated with OpenAI models. To produce a reply, the visitor's message and relevant excerpts of your knowledge are sent to the provider. Do not add information to your knowledge that you would not want an AI provider to process.

The conversation messages and the session information needed to run the chat and the handoff. Visitor IP addresses are not stored with conversations, and our operational logs record identifiers and timings rather than message text.

Not at this time. We would rather describe our controls openly - see the security section of our features page - than claim certifications we do not hold.

Pricing is shared on request during early access. Request a demo and we will provide a quote for your business.

Yes. Each business has a monthly allowance of AI conversations and estimated AI cost. It is checked before every AI reply; when it is reached, new messages go straight to your team instead. Usage is visible in your workspace.

No. Costs shown in the product are estimates calculated from recorded usage. The AI provider's own billing is the authoritative figure.

Self-service sign-up and online billing are not available yet - access is by approved request. Team invitation links are shared by you rather than emailed automatically. We do not guarantee response times. Connections to other business systems are set up case by case during onboarding.