Website chatbot
- Installed with one script tag
- Your assistant name, greeting and a choice of colour themes
- Conversations continue across page loads in the same visit
Features
Everything you need to put a trustworthy assistant on your website
CXOps AI combines a website chatbot, your own knowledge, a handoff queue for your team, and the controls a business needs before it lets AI talk to customers.
For your visitors
A website assistant that knows your business
Visitors get an immediate, consistent answer - and a clear path to a person.
Grounded knowledge answers
- Answers draw on the documents you provide
- Sources are tracked for every grounded answer
- When the knowledge does not cover a question, the assistant says so or hands off
Human handoff
- Visitors can ask for a person at any time
- The assistant hands off conversations it should not handle
- If the monthly AI allowance is used up, messages go straight to your team
For your team
One place to manage every conversation
Your staff see what the assistant said, pick up handoffs, and close the loop.
Conversation management
- Inbox of website conversations and tickets
- Assign, release and resolve handoffs
- Recent activity on your workspace overview
Team access
- Invite colleagues by email link; invitations expire and can be revoked
- Roles: owner, administrator, supervisor, support agent, viewer
- One person can belong to several businesses and switch between them
Multi-business administration
- Each business is a separate workspace with its own data
- Guided setup with a readiness checklist
- New businesses are reviewed before the assistant goes live
For your peace of mind
Security and spending controls
Designed so a business owner can explain exactly what the assistant can and cannot do.
Exact domain allowlists
- The widget only starts on the website addresses you approve
- No wildcard domains
- An empty allowlist or the off switch stops new conversations at once
Widget keys
- Shown once at creation and stored only as a one-way hash
- Rotate a key at any time; the old key stops working immediately
- A widget key never grants staff access
Business data separation
- Every record and knowledge search is scoped to one business
- Team roles decide who can change settings or see reports
- Configuration changes are logged without message content
Abuse protection
- Rate limits on public chat traffic and message size limits
- Sessions expire automatically
- Visitors never see staff tools or internal notes
Monthly AI allowance
- A monthly limit on AI conversations and estimated AI cost per business
- Checked before every AI reply - never after
- When reached, conversations route to your team instead
Reporting
- AI conversations used and remaining this month
- Estimated AI spending against your allowance
- Reply-time and handoff indicators for the last 24 hours
What CXOps AI does not claim
We do not currently hold third-party security certifications, and we do not promise specific response times. AI answers can be wrong; the handoff queue exists so your team stays in control. Integrations with your other systems are set up case by case during onboarding.
See CXOps AI on your own website content
Tell us about your business. We review every request personally and will show you how the assistant would answer your customers.